✦ Your Rights
Notice to Clients & Client Rights
Prevail on Wings of Hope (Opamen Practice PLLC) is committed to transparent, ethical, and respectful care.
Addressing Concerns
If you have any concerns regarding your services, we encourage you to first discuss them directly with your therapist.
If your concerns are not resolved, you may contact:
Filing a Formal Complaint
If you believe your rights as a client have been violated, you may file a complaint with the Texas Behavioral Health Executive Council (BHEC).
Texas Behavioral Health Executive Council (BHEC)
Website: bhec.texas.gov
Phone (24-hour): 1-800-821-3205
Phone: 1-512-305-7700
Mailing Address:
Texas Behavioral Health Executive Council333 Guadalupe St, Tower 3, Room 900
Austin, Texas 78701
Not all complaints involve misconduct, but the Council can provide guidance on filing a complaint. Call 1-800-821-3205 for more information.
Privacy Practices & Emergency Notice
Prevail on Wings of Hope is not a crisis center and does not provide emergency services.
If you or someone you know is experiencing a mental health crisis, call or text 988 (24/7 Suicide & Crisis Lifeline) or dial 911.
This website is intended for informational purposes only and is not a substitute for professional emergency care.